complain letter

Complaint letter is a sort letter which we use to help you achieve your goals from your complaint. The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department.

Fortune Goods
317 Orchard Road
indonesia
5 January 2011

Attn: Mr fram
Sales Manager
Agung racing
sentul city
Bogor

Dear Mr Choi

Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On 29 December 2010 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

J. Fram

J. Fram
Purchasing Officer

Order Letter

Depok, November 10, 2011

Number       : 008 / AK/ 10

Subject        : Delivery Order

Restu Electronic

Street. Jl. depok jaya,Depok

Telp. 021-2122222

Dear Mr. Nchi,

Through this, we want to order your products such as:

1.    KEYBOARD          = 10 units

2.     CPU                       =36 units

3.      Audio Player       = 100 units

4.      Speaker               = 15 units

5.   Switch                  = 22 units

6.   Printer                  =  30 units

7.   Lcd flat                  =  36 units

8.  Laptop                    = 30 units

Please as soon as the goods are sent to Cepat Lelap Hotel. Because it would be in use for visitor. I as manager PT.Cepat lelap, expect the goods shipped are not damaged. When the goods have arrived. My phone number 02199999888.

Thank your prompt attention.

                                                                                             Yours Sincerely

Joni blak-blakan

Tugas 2 Softskil Bahasa Inggris Bisnis 1

Tugas 2.1 Letter of Refusal


Ms. clara
President of Writer's Association
121, St. Park's Street
jakarta

Dear Ms. clara,

I am really honored to receive an invitation to become a member of your prestigious Association. I am greatly thankful to you and the other members of the Association to give me such an honorable offer.

I understand that being part of your Association would require me to put in my quality time and effort which I am quite willing to. However, I am already committed to various projects for more than a year and hence, I will not be able to do justice as a member of the Association. I respectfully request you to look for another person who is worthy to be a member of your Association.

Best Wishes for the Future.

Sincerely,

tohir


Exercise 10

1. are
2. Bring
3. Is
4. Isn't 
5. Have
6. Have
7. Are
8. Is
9. Have
10. Varies

Exercise 11

1. Is
2. Is
3. Are
4. Was
5. Has 
6. Was
7. Was
8. Has 
9. Was 
10. Have 
11. Makes 
12. Was 
13. Was 
14. Has 
15. Is 
16. Has 
17. Are 
18. Has 
19. Have 
20. Has

Exercise 12

1. Him
2. Her
3. Us
4. She
5. He
6. She
7. Your
8. My
9. Himself
10. We
11. Himself
12. Our
13. Her
14. Himself
15. Yourself
16. Me
17. His
18. Me
19. Us
20. Hers

Exercise 13

1. To accept
2. To have
3. Going
4. To reach
5. Opening
6. Leaving
7. To return
8. To buy
9. To accept
10. Being
11. To be
12. To finish
13. To leave
14. To tell
15. To stop
16. Drving
17. To know
18. To return
19. Leaving
20. Leaving

Exercise 14

1. Us
2. His
3. Us
4. Me
5. His
6. George's
7. The defense attorney's
8. Henry
9. Our
10. John

Exercise 15

1. To be cut
2. To be water
3. To see
4. Making
5. Tuning
6. To be
7. To be Oil
8. To go
9. To study
10. Painting

Exercise 16

1. Who would to be elect president 
2. Whose book it is
3. How much will cost to repair it
4.  How the murder commit
5. How tall
6. How she is play the guitar
7. When the next exam will be
8. Where they spend their vacation
9. Why they buy it
10. How long the class last

Exercise 17 

1. Aren't you?
2. Didn't he?
3. Isn't there?
4. Won't be?
5. Hasn't she?
6. Isn't it?
7. Shouldn't she?
8. Can you? 
9. Are there?
10. Haven't we?

TUGAS 1 SOFT SKILL

Tugas 1.1


 1.tugas memo


example:


                                                                         MEMO


for     : Ms. Aura Kasih
From : Mr.Agung Fauzi, Manager of PT.Agung Racing Team,supplier of Racing Part Motorcycle


Mr.Agung Fauzi ask Ms.Aura Kasih to email her as soon as possible,to discuss our joining to supllier of racing part motorcylce.
(email : busi_copot@yahoo.com)


Date: monday, 3 October 2011
Take by :Mr.roby










2. tugas telex


example:


DATE  : Depok, 3th October 2011
TO       : Agung Racing Team
ATTN  : Document 
FM       : PT.Fauzi Racing Product Bandung.
CC       : PT.Fauzi Racing Product Depok / Mr Agung








1.2


Exercise 2


Count                                                                                    Non-Count                                                              


- television                                                                    - news
- car                                                                             - geography
- person                                                                        - atmosphere 
- pencil                                                                          - water
- tooth                                                                           - food
- soap                                                                            - soup
- cup                                                                              - money
- minute                                                                          - hydrogen




Exercise 3


1. much
2. a little
3. those
4. less
5. to many
6. this
7. to much
8. a few
9. fewer
10. to much




Exercise 4


1 a
2 the,-,-
3 a , -
4 a,-,a
5 a,-,-,-
6 the,the
7 the,the,-
8 -
9 the,-,a,a
10 a,-,the
11 the,the
12 -,the,the
13 the,the
14 -,the,-
15 a
16 -,-,the
17 -,-
18 the,an
19 the,an
20 the
21 the,the
22 the,-
23 the,a,the,the
24 the,a,the
25 the
26 an,the,-
27 a
28 the
29 the,the
30 the,the




Exercise 5


1. anther one
2. other ones
3. the other one
4. the other books
5. another one, the other countries
6. other ones, another one, the other one
7. other ones
8. other ones, another one, the other one
9. other ones, another one, the other places
10. other ones






Exercise 6

1.      Smells

2.      Are eating

3.      Practices

4.      Are driving

5.      Believe

6.      Is having

7.      Is swimming

8.      Hates

9.      Gets

10.  Is mowing

Exercise 7

1.      Was eating

2.      Slept

3.      Studied

4.      Was having

5.      Went

6.      Entered

7.      Looked

8.      Saw

9.      Owed

10.  Was writing, broke

Exercise 8

1.      Written

2.      Has seen

3.      Has already read

4.      Has worked

5.      Have not began

6.      Went

7.      Has traveled

8.      Written

9.      Called

10.  Have not seen

Exercise 9

1.      Had aressted

2.      Had washed

3.      Had waited

4.      Entered

5.      Washed

6.      Had received

7.      Sat

8.      Had flipped

9.      Had took

10.  Lived